We are excited to announce the promotion of Jennifer Higgins, who has recently accepted the role of Frank Family’s new Wine Club Manager. As one of our longest tenured employees, Jen has played an active role in Frank Family’s success over the past few decades. Starting as the winery’s receptionist in 2008 and then moving to Wine Club Assistant shortly after, Jen has nearly 15 years of experience in customer service and hospitality.
Now as the Manager of one of Napa Valley’s most beloved wine clubs, Jen is excited to carry on our winery’s enduring legacy of exceptional wine and world-class events. When she’s not meeting members in the tasting room, assisting them with online orders, or welcoming guests with a splash of wine at events, Jen is a busy wife and mother of two as well as a singer in her barbershop quartet, Sweet Adelines.
Please join us in raising a glass to Jen and get to know her a little more with our fun Q&A below. Club members, feel free to email Jen at email@example.com with all your wine club needs or to just say hello!
FF: What led you to a career at Frank Family Vineyards?
JH: I grew up in Sonoma County and have never left. I stayed local for college and got a job in Human Resources upon graduation. I applied for a receptionist role at Frank Family Vineyards nearly 15 years ago and have been with this winery ever since. Most recently, I served as the Retail and Wine Club Assistant for the past 10 years.
FF: What are you most excited for in your new role as Wine Club Manager?
JH: I am beyond excited to serve a more active role with Frank Family’s wine club. I look forward to meeting our new club members and continuing to build our wine loving community. I hope to bring some fresh ideas to the club as well and continue to ensure that Frank Family is the best club to a part of.
FF: What do love most about Frank Family Vineyards?
JH: Well of course I love our wines, but also the people. We are so fortunate to have such a fantastic staff and it truly is a pleasure to come to work every day. Also, you can’t beat our office views!
FF: When you’re not managing the Frank Family Wine Club, what do you enjoy doing?
JH: I am a wife and a mother of two so that keeps me pretty busy, but I also really enjoy singing. I am currently part of a barbershop quartet called, Sweet Adelines. We sing at workshops throughout the year and have an annual regional competition. We’re currently the third place regional champions!